Refund policy

Radiant Roots does not accept change-of-mind returns. This does not affect your rights under Australian Consumer Law.

If your item is faulty, damaged, incorrect or does not match its description, email mutu202605@gmail.com with your order number or other proof of purchase, a description of the problem and photos if available.

For a major failure, you may choose a refund or replacement. For a minor failure, we will arrange a free repair or another appropriate remedy within a reasonable time. Further remedies apply if the problem is not resolved within a reasonable time. You may also be entitled to compensation.

Your consumer rights are not restricted by a supplier’s ten-day return deadline or a requirement that faulty goods remain unused, resalable or in their original packaging.

Please contact Radiant Roots before posting a return. We will confirm whether a return is needed and the correct destination for your order. We remain responsible for handling your claim.

For orders fulfilled from China, the return destination is:

Recipient: Ms. Yu
5th Floor, Block B3, Building 2
Zhaochi Innovation Industrial Park
No. 1 Lilang Road, Nanwan Street
Longgang District, Shenzhen
Guangdong, China, 518000
Elevator 23/24
Warehouse phone: 13530753670

For orders originally fulfilled from the US warehouse, the return destination is:

LAM EPROLO
17411 East Gale Ave #125
City of Industry, CA 91748
United States

Please confirm the appropriate warehouse with us before sending your parcel.

For confirmed faulty, damaged or incorrectly supplied products, we will arrange or reimburse reasonable return postage. Keep your postage receipt and provide the tracking number.

Refunds will be issued to your original payment method unless otherwise agreed. We will keep you informed about assessment and refund timing. Your payment provider may require additional processing time.

For questions about a return or an outstanding refund, contact mutu202605@gmail.com.